Returns and refunds

Faulty, damaged or not as described

You are covered by the Consumer Guarantees Act in New Zealand and by Australian Consumer Law in Australia. If your gear arrives faulty, damaged or not as described, we will repair, replace or refund it.

Send us your order number and a photo of the problem through our contact page.

Change of mind

You can return unused items in their original packaging within 30 days of delivery. Full details are in our refund policy.

How to start a return

Send us your order number and the item you want to return through our contact page. We reply with the return address. Please contact us before you send anything back.

Refunds

Refunds go back to your original payment method once we receive and check the item.